We want you to be completely satisfied with your purchase from House of AKAMU. If you are not satisfied due to a manufacturing defect or an incorrect item received, we are happy to offer an exchange or refund under the following conditions:
1. Return Period
• Returns must be requested within 7 days from the date you receive your order.
2. Conditions for Returns
• Products must be unopened, unused, and in original packaging.
• Refunds or exchanges are available only for items with manufacturing defects or incorrect shipments.
3. Non-returnable Items
• Opened or used products
• Promotional or clearance items
• Free gifts and samples
4. Refund Method
• Refunds will be processed via the original payment method within 7–14 business days after we receive and inspect the returned item.
5. How to Request a Return
• Contact our customer service team at LINE: @AKAMU or email: thongduang@akamuofficial.com
• Provide Date of your order, product photos, and reason for return
• Wait for confirmation and instructions before sending the product back